I. The Diagnostic Audit
Surface-level surveys confirm biases. We disassemble them. The Diagnostic phase is an invasive audit of the operational, cultural, and technological substrate. We identify the "Shadow Architecture"—the undocumented workflows and informal hierarchies that actually drive decisions.
We do not interview the boardroom first; we map the friction points where value bleeds out. The output is not a report; it is a heat map of strategic liabilities.